Return & Backorder Policies

RETURN POLICY

    1. Permission necessary. Please fax 978-573-8111 for authorization on all returns.
    2. DEFECTIVE AND DAMAGED RETURNS must be made within 30 days of receipt of merchandise. These will be replaced at no charge.
    3. OVERSTOCK RETURNS may be made after 90 days and before 12 months from the invoice date. Returns must be made within one year of the purchasing invoice, in clean, resale condition, and still in print. A return authorization is required and can be obtained by faxing 978-573-8111.
    4. Must include the following information for proper credit:
      • Isbn and title
      • Invoice number
      • Invoice date
      • Reason for return
    5. Please send returns to:
      Hendrickson Publishing Group Returns
      140 Summit Street
      Peabody, MA 01960

BACKORDER POLICY

Even though we have an excellent ‘in stock’ average, occasionally a title will temporarily be out of stock. If we cannot immediately ship a title, we will inform you of the delay and give you the option of waiting for it or requesting that we cancel/refund that part of your order.

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